Privacy Policy
Welcome to JaaanZO. Your privacy is important to us. This Privacy Policy explains how your information is collected, used, processed, and protected when you use our website, mobile application, and related services.
1. Information We Collect
JaaanZO may collect personal information such as your name, phone number, email address, age, gender, location, appointment details, and any information voluntarily shared by you during registration, counselling, booking, or while using the platform.
2. How Your Data Is Used
Your information is used to provide services through the JaaanZO platform, improve user experience, manage appointments, connect you with counsellors or experts, offer support, and ensure smooth functioning of the platform.
3. Data Sharing and Processing
Information shared by users may be processed within the JaaanZO platform and may be accessible only to:
- Authorized JaaanZO team members
- Assigned counsellors or experts for service delivery
- AI-based tools or systems used internally for service support, organization, and processing
Your data will not be shared with any unrelated third party except when required by law, legal process, safety reasons, or for essential service operation.
4. Confidentiality
JaaanZO aims to maintain reasonable confidentiality of user information. However, users understand that information shared during counselling or platform interactions may be reviewed by the assigned professional or internal authorized system for support and service purposes.
5. AI Assistance
JaaanZO may use AI-supported tools for limited internal processing, assistance, organization, or service enhancement. Such tools are used only for platform-related operations and not for unauthorized public sharing of your personal information.
6. Data Security
We take reasonable administrative and technical measures to protect user information from unauthorized access, misuse, or disclosure. However, no online system can guarantee complete security.
7. User Responsibility
Users are requested not to share false, misleading, unlawful, abusive, or harmful information while using the platform. JaaanZO reserves the right to review and act upon misuse when necessary.
8. Policy Updates
JaaanZO may update this Privacy Policy from time to time. Continued use of the platform after any update will be considered as acceptance of the revised policy.
9. Contact
If you have any questions regarding this Privacy Policy, you may contact the JaaanZO support team through the official platform contact details.